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Frequently Asked Questions

Products

Will you be getting a product back in stock?

Most likely. We receive deliveries from suppliers everyday, so the best thing to do is enter your email address on the product page and we will email you when the product is in stock.

What packaging do you use and is it recyclable?

Rather than throw away, we reuse all packaging from our suppliers in customer orders. All orders are packed in recycled cardboard boxes with paper filler which can be recycled along with foam chips which can be dissolved in the sink. Please note that bubble wrap is not recyclable, although we do reuse it from our supplier deliveries. We’re currently looking into a greener alternative for this.

Returns

The wrong item arrived, what should I do?

Please contact us and we can issue you with a replacement or refund.

I received a damaged item, what should I do?

Please contact us and we can issue you with a replacement or refund.

Can I return my order?

Get in touch with us. If you decide you don't want something then we are happy to accept a return. Please see terms and conditions.

Packaging

What packaging do you use and is it recyclable?

Rather than throw away, we reuse all packaging from our suppliers in customer orders. All orders are packed in recycled cardboard boxes with paper filler which can be recycled along with foam chips which can be dissolved in the sink. Please note that bubble wrap is not recyclable, although we do reuse it from our supplier deliveries. We’re currently looking into a greener alternative for this.

Orders & Deliveries

Can I place an order by telephone?

Yes you can. We’re available between 9am - 5pm Monday to Friday and 9am - 4pm Saturday. Please note that lines are closed on Sundays and bank holidays.

What methods of payment do you accept?

We accept all major credit and debit cards including American Express, PayPal, Apple Pay and Android Pay.

How much does delivery cost?

Delivery is free on all UK orders over £20 and £3.29 on orders under.

Europe & Ireland: Orders over £120 free, under £10.

Rest of the world: Orders over £150 free, under £15.

Is it safe to shop with Quickvit?

Yes, totally safe and secure. We employ a Secure Socket Layer (SSL) which encrypts the data you enter into our site. We then use Stripe, Sagepay and Paypal who process your card details securely. We never sell your data to third parties.

Finally, we have operated a physical health shop in East Sussex for over 30 years. This means we are available on a land-line phone during normal business hours and you don't need to worry about us disappearing.

Do you use discount codes?

Not usually as our prices are already highly competitive. However, when we do use discount codes they will be emailed to you or given verbally over the phone. Please note that we never use third party discount code websites.

Do you have a minimum order requirement?

No, however, free shipping is only available on UK orders over £20.

When can I expect to receive my order?

All UK orders are sent out Royal Mail 48 Tracked with most orders usually received within 3 days. Occasionally, if your local Royal Mail delivery office is busier than usual, it can take up to 5 working days to reach you. International orders take longer and depend on the postal service in your home country, customs and other factors out of our control.

Which delivery companies do you use?

Royal Mail and DPD.

How can I track my order?

Please refer to the text message and email sent with details of your tracking number.

What should I do if my order hasn’t arrived?

All of our parcels are sent with a tracking number. You can view your tracking number in the email or text message we send you. You can also view your tracking number by logging into your account. If there is a problem please contact us and we can locate your parcel or send out a replacement.

Can I cancel my order?

Yes, as long as it’s before 2pm on the day of your order. Please email or call us.

Can I amend my order?

Yes, as long as it’s before 2pm on the day of your order. Please email or call us.

Do you ship internationally?

Yes, we ship to all European countries and most countries worldwide.

I need an item urgently, what can I do?

Let us know and we can send your order via courier for an additional charge.

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